Privacy Policy

Who we are

This website, gillcrestrealty.com, is operated by GillCrest Properties L.L.C (trading as GillCrest Realty), a real estate brokerage licensed in Dubai: Trade Licence 1595561, RERA ORN 64600, Schon Business Park, Dubai, UAE. We are the controller of the personal data described here. For any privacy question or request, write to info@gillcrestrealty.com or call +971 58 204 5844.

What we collect, and why

• Enquiry forms (Find distressed deals, "speak to an advisor" in Lea, and the forms under our insights): your name, email, phone and WhatsApp numbers if you give them, budget, areas and message. If you ask for an advisor from Lea, your conversation with Lea is attached so the advisor has the context. We use this only to answer your request. It is stored in our database and emailed to our team. If you ask us to arrange a viewing or to put you in touch with a developer or seller, we pass on only the details they need for that, and we tell you when we do.
• Marketing, only if you tick the box: if you choose to receive property opportunities and market updates, we record that choice and when you made it. You can withdraw at any time by writing to info@gillcrestrealty.com or replying to any message.
• Conversations with Lea: your questions and Lea's answers are kept anonymously to improve its accuracy. We store no name, email, phone number or IP address with them; email addresses and phone numbers typed into the chat are removed before saving, and the browser session is replaced by a one-way code. Please do not share personal information in the chat.
• Your account, if you create one: you sign up with your name, email and a password (stored only as a one-way scrambled code; we never see it). We keep them with your phone number if you add it, what best describes you (for example buyer, investor or agent) so our advisors can help you better, the areas and buildings you save, and your Lea conversations, so you can open them again. Only you can see them. You can delete your account and all of it at any time from your account page.
• Voice questions: if you ask Lea by voice, your browser records a short clip while you speak and sends it to us, and an AI speech-to-text service writes it out. We use the text as your question and do not keep the recording. The microphone is used only while you are asking, and only after you allow it.
• Feedback on Lea: if you use the Feedback button under an answer, we keep your thumbs up or down, what you write, the question and the answer it is about, the page, your language and, if you are signed in, your account email, so we can improve Lea. Please do not include personal details you do not want us to keep.
• Launch list: if you joined our list before launch, we keep your email address and language to tell you when GillCrest went live. Write to us to be removed at any time.
• Technical data: your IP address and request details are processed briefly to protect the site against abuse (for example, limiting how many requests one visitor can send). They are not used to identify you.

Cookies and your browser

We use no advertising or analytics cookies and no tracking pixels. Your browser stores four things locally: your light or dark theme choice, your language choice, your current Lea conversation, which is cleared when you close the tab, and a random guest number that lets us count a visitor’s free Lea questions for the day. We keep that count in our database against the guest number and a one-way code made from your connection’s IP address, never the address itself, and delete it after two days. If you sign in, your browser also keeps your sign-in session, so you stay signed in until you sign out.

Who processes your data, and where

We use a small number of trusted service providers to run this site. Each handles only what its job needs, on our instructions, and is bound by its own data-protection terms:

• Cloud hosting and database: the website itself, and where enquiries, accounts and the anonymous Lea conversations are stored.
• Email delivery: passes your enquiry to our team.
• AI model providers: write Lea's answers, and write out voice questions from Safari and iPhone. We use them only on terms where our requests are not used to train their models.
• Typefaces and map images: receive your IP address when the page or the map loads, as they do on any website that uses them.

Some of these providers are outside the UAE, so your data may be processed in other countries. We choose providers that protect it to a standard the UAE Personal Data Protection Law accepts. To ask for the current list of providers, write to info@gillcrestrealty.com.

We do not sell your data, and we do not share it with anyone for their own marketing.

Why we are allowed to use it

• Your request: we use what you send in an enquiry to answer it, because you asked us to.
• Your consent: marketing messages, and your voice when you choose to speak to Lea. You can withdraw it at any time.
• Your account: to provide the account you opened, until you delete it.
• Our legitimate interests: keeping the site secure, stopping abuse, and improving Lea from anonymous conversations.
• The law: where UAE law or a regulator requires us to keep or share information.

How long we keep it

• Enquiries: up to 24 months after our last contact with you, then deleted.
• Anonymous Lea conversations: 12 months, then deleted automatically.
• Your account, saved items and saved conversations: until you delete them or your account. Deleting your account removes all of it at once.
• Feedback on Lea: 24 months, then deleted.
• Launch list addresses: until you ask us to remove them, and no longer than 12 months after launch.
• Free-question counts: two days.
• Technical request data: only as long as needed for security, normally days.

Your rights

Under the UAE Personal Data Protection Law you may ask us to tell you what personal data we hold about you, to give you a copy (in a common electronic format you can take to another provider), to correct it, to delete it, to restrict or stop our use of it, and to stop direct marketing at any time. Write to info@gillcrestrealty.com; we reply within 30 days. If you are not satisfied, you may complain to the UAE Data Office.

Security

Your data is encrypted when it travels to us and while it is stored. Only our own systems and the staff who need it can reach it, and access is restricted and protected.

If something goes wrong

If a security incident affects your personal data, we will act to contain it, tell the UAE Data Office where the law requires, and tell you without undue delay if it is likely to put you at risk, with what happened and what you can do.

Children

This site is for people aged 18 and over. If we find that a minor has given us personal data, we delete it promptly.

Changes

If we change this policy, we will update it here and change the date at the top. For how the site's market data works, see our Terms of Use, Disclaimer and Methodology.